SHIPPING & RETURNS
General Information
Thank you for visiting KOHLER Associate Store. If you wish to make a purchase offline or are looking for specific information about your order, products, or the exchange policy, please feel free to contact us via the e-mail link, phone number or postal address below.
KOHLER Associate Store 765 Woodlake Road Suite L Kohler, WI 53044 Phone Toll-Free: 920-803-3025 kohlerassociatestore@kohler.com Hours: 8:00am CST - 4:00pm CST Monday through Friday Closed Saturdays, Sundays and major holidays.
Orders
Orders are shipped Monday through Friday at 12:00 pm (CST). Any orders placed after 12 pm will ship the next business day.
Shipping
We are able to accept and deliver online orders in the United States, U.S. territories and International locations. All United States, U.S. territories and International merchandise has a shipping charge added to your order. FedEx is not able to deliver to P.O. boxes. Please provide a street address for shipping when placing an order.
We offer the following shipping methods to our customers. Delivery days are estimates and are not guaranteed. If you need your product quickly, please put the details in the checkout comments and we will do everything we can to accommodate your needs.
| FedEx Ground® | 1-5 Business Days |
| FedEx 2Day® | 2 Business Days |
| FedEx Priority Overnight® | Overnight by 10:30am |
| FedEx Standard Overnight® | Overnight by 3:00pm |
| FedEx International Ground® – Canada & Puerto Rico only | 2-6 Business Days |
| FedEx International Priority® | 1-3 Business Days |
| FedEx International Economy® | 2-5 Business Days |
KOHLER Original Recipe Chocolates Shipping Guidelines
Shipping durations depend on the temperature of the order location and the temperature in Kohler, Wisconsin. If the temperature is above 70 degrees, all orders must be shipped via FedEx 2nd Day Air or faster. If the temperature is above 85 degrees, all orders must be shipped via FedEx Next Day Air.
Credit Card Refunds
Credits will be placed on the card used for the original purchase. We will refund shipping charges only if we've sent the wrong item or if the item is defective.
Exchanges
If you need to make an exchange, please contact us via e-mail or via phone at 920-803-3025. Note that we can only refund or exchange items purchased online within 30 days. Items purchased from our stores at Blackwolf Run, Whistling Straits, Kohler Waters Spa, Emporium, Scentualities, must be returned directly to the store.
Redeeming Destination Kohler Gift Cards
Please contact us via e-mail or via phone at 920-803-325 to inquire about using Destination Kohler Gift Cards.